Frequently Asked Questions
Find quick answers to the most common questions about Azerbaijan e-Visa applications, requirements, processing, and travel information.
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Application Process
Questions about how to apply, required documents, and application steps.
View QuestionsProcessing & Timing
Information about processing times, delays, and delivery schedules.
View QuestionsTravel & Entry
Information about using your e-Visa, entry requirements, and travel tips.
View QuestionsApplication Process FAQ
Who is eligible for Azerbaijan e-Visa?
Citizens from over 90 countries are eligible for Azerbaijan e-Visa. The eligibility depends on your passport nationality, not your place of birth or residence. Check our eligible countries list to confirm your eligibility.
What documents do I need for the application?
You need:
- Valid passport (at least 6 months validity)
- Recent passport-style photograph
- Travel itinerary or flight booking
- Hotel reservation or invitation letter
Can I apply for someone else?
Yes, you can apply on behalf of family members, friends, or colleagues. You'll need their passport information, documents, and accurate personal details. Each person needs a separate application.
How long is my passport required to be valid?
Your passport must be valid for at least 6 months from your planned entry date to Azerbaijan. It should also have at least one blank page for the entry stamp.
What photo requirements must I meet?
Your photo must be:
- Recent (taken within the last 6 months)
- Passport-style with white background
- Clear, in color, and high resolution
- Showing your full face, looking directly at camera
- No glasses, hats, or head coverings (unless religious)
Can I edit my application after submission?
Once submitted, applications cannot be modified. If you notice an error, contact our support team immediately. Depending on the processing stage, you may need to submit a new application.
What if I make a mistake in my application?
Contact our support team as soon as possible. If processing hasn't started, we may be able to make corrections. If processing has begun, you might need to submit a new application.
Do I need travel insurance?
Travel insurance is not mandatory for Azerbaijan e-Visa, but it's highly recommended. We offer optional travel insurance during the application process for comprehensive coverage.
Can I apply if my passport expires soon?
No, your passport must be valid for at least 6 months from your travel date. If your passport expires sooner, you'll need to renew it before applying for the e-Visa.
What if I don't have a hotel booking yet?
You can provide a tentative hotel reservation or an invitation letter from someone in Azerbaijan. The booking doesn't need to be paid, but it should show your intended accommodation.
Processing & Timing FAQ
How long does processing take?
Processing times vary by service level:
- Standard: 3-5 business days
- Rush: 1-2 business days
- Super Rush: Same day (if submitted before 2 PM)
Times are calculated in business days and exclude weekends and holidays.
When does processing start?
Processing begins within 24 hours of receiving your complete application and payment. You'll receive a confirmation email with your reference number once processing starts.
Can I track my application status?
Yes, you can track your application 24/7 using your reference number on our tracking portal. You'll also receive email and SMS updates (if selected) at each processing stage.
What if processing takes longer than expected?
If processing exceeds our promised timeframe due to our error, we'll provide a full refund and expedite a new application at no cost. Government delays beyond our control are rare but possible.
Do you process applications on weekends?
Standard processing occurs on business days only. However, emergency and super rush processing may be available on weekends for urgent situations (additional fees apply).
Can I upgrade my processing speed?
Yes, you can upgrade to faster processing within 24 hours of submission, subject to availability. Contact our support team to upgrade your service level.
What happens during holidays?
Processing may be delayed during Azerbaijan national holidays and major international holidays. We recommend applying well in advance during holiday periods.
How will I receive my e-Visa?
Your approved e-Visa will be delivered via email as a PDF attachment. Make sure to check your spam folder and provide a valid email address that you check regularly.
What if I don't receive my e-Visa email?
First, check your spam/junk folder. If you still don't see it, contact our support team with your reference number. We can resend the e-Visa or provide it through our secure portal.
Can I get same-day processing?
Same-day processing is available through our Super Rush service for applications submitted before 2:00 PM EST on business days. This service is subject to government availability and additional fees.
Fees & Payment FAQ
How much does Azerbaijan e-Visa cost?
Total costs include:
- Government fee (varies by nationality)
- Service fee (depends on processing speed)
- Security fee
- Payment processing fee
See our detailed fee breakdown for exact costs.
Are there any hidden fees?
No, we believe in complete transparency. All fees are clearly displayed before payment. There are no hidden charges or surprise costs.
What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Bank transfers
- Cryptocurrency (Bitcoin, Ethereum)
Is my payment information secure?
Yes, we use bank-level 256-bit SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers and is processed through secure payment gateways.
Can I pay in my local currency?
Yes, our payment system automatically converts to your local currency. You'll see the exact amount in your currency before confirming payment.
What if my payment fails?
If your payment fails, you can try again with a different payment method or card. Your application will be held for 24 hours while you complete payment. Contact your bank if the issue persists.
Can I get a refund?
Refund eligibility depends on the processing stage:
- Full refund: If cancelled within 2 hours and processing hasn't started
- Partial refund: If processing has begun (government fees non-refundable)
- No refund: Once e-Visa is approved and delivered
How long do refunds take?
Approved refunds are processed within 5-10 business days to your original payment method. The time to appear in your account depends on your bank or payment provider.
Do you offer group discounts?
Yes, we offer discounts for groups of 10 or more applications submitted together. Contact our sales team for custom pricing and group rates.
Can I get a receipt?
Yes, you'll receive an email receipt immediately after payment. You can also download additional copies from your account dashboard or request them from our support team.
Travel & Entry FAQ
How do I use my e-Visa at the border?
Print your e-Visa and present it along with your passport to Azerbaijan border control. Keep a digital copy on your phone as backup. The officer will verify your visa and stamp your passport.
Do I need to print my e-Visa?
Yes, you must print your e-Visa in color (recommended) or black and white. Digital copies on phones/tablets are not always accepted at border control, so always carry a printed copy.
How long can I stay in Azerbaijan?
e-Visa allows stays of:
- Single entry: Up to 30 days
Your stay cannot exceed the visa validity period.
Can I extend my e-Visa while in Azerbaijan?
e-Visas cannot be extended. If you need to stay longer, you must exit Azerbaijan and apply for a new visa. Plan your trip duration carefully before applying.
Which airports can I use with e-Visa?
You can enter Azerbaijan through:
- Heydar Aliyev International Airport (Baku)
- Ganja Airport
- Lankaran Airport
- Nakhchivan Airport
Can I enter by land border with e-Visa?
Currently, e-Visas are only valid for entry through designated airports. Land border crossings require different visa types. Check with Azerbaijan embassy for land border requirements.
What if my travel dates change?
If your travel dates change but fall within your e-Visa validity period, no action is needed. If you need to travel outside the validity period, you'll need to apply for a new e-Visa.
Can I visit Nagorno-Karabakh with e-Visa?
Travel to Nagorno-Karabakh region requires special permissions and is not covered by standard e-Visa. Contact Azerbaijan authorities for specific requirements for this region.
What should I do if my e-Visa is rejected at the border?
This is extremely rare if you have a valid e-Visa. Ensure your passport matches the visa exactly and you're entering through an authorized airport. Contact our emergency support if issues arise.
Do I need vaccinations for Azerbaijan?
No specific vaccinations are required for Azerbaijan. However, routine vaccinations (MMR, DPT, flu) are recommended. Consult your doctor or travel clinic for personalized advice.
Technical & Support FAQ
What browsers are supported?
Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. Ensure JavaScript is enabled and cookies are allowed for the best experience.
Can I save my application and complete it later?
Yes, you can save your progress and return later using the same email address. Your application will be saved for 30 days before automatic deletion.
What file formats do you accept for documents?
We accept:
- Images: JPEG, PNG
- Documents: PDF
- Maximum file size: 5MB per document
- Minimum resolution: 300 DPI recommended
How can I contact customer support?
We offer multiple support channels:
- 24/7 live chat on our website
- Email: support@evisa.express
- Phone: +1 929 238 1300
- Emergency hotline for urgent issues
Is my personal information secure?
Yes, we use industry-standard security measures including 256-bit SSL encryption, secure data centers, and strict privacy policies. We never share your information with third parties.
Can I apply from my mobile phone?
Yes, our platform is fully mobile-responsive. You can complete your entire application from your smartphone or tablet with the same security and functionality as desktop.
What if I encounter technical problems?
If you experience technical issues, try refreshing the page or using a different browser. If problems persist, contact our technical support team for immediate assistance.
Do you offer support in other languages?
Currently, our platform and support are available in English. However, our support team can assist with basic queries in Spanish, French, and German.
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