Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our Azerbaijan e-Visa application service.
Table of Contents
1. Information We Collect
Personal Information
When you apply for an Azerbaijan e-Visa through our service, we collect the following personal information:
Application Information
- Personal Details: Full name, date of birth, place of birth, nationality, gender
- Contact Information: Email address, phone number, mailing address
- Passport Information: Passport number, issue date, expiry date, issuing country
- Travel Information: Intended arrival date, purpose of visit, accommodation details
- Employment Information: Occupation, employer name and address
- Family Information: Parents' names, marital status, spouse information (if applicable)
Documents
- Digital copies of passport bio-data page
- Passport-style photographs
- Supporting documents (travel itinerary, hotel reservations, invitation letters)
Payment Information
- Credit/debit card information (processed securely through third-party payment processors)
- Billing address
- Transaction history and payment receipts
Technical Information
- IP address and location data
- Browser type and version
- Device information (operating system, device type)
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
Primary Purposes
- Visa Processing: To process your Azerbaijan e-Visa application and submit it to relevant government authorities
- Communication: To send you updates about your application status, confirmations, and important notices
- Customer Support: To provide assistance with your application and answer your questions
- Payment Processing: To process payments for our services
Secondary Purposes
- Service Improvement: To analyze usage patterns and improve our website and services
- Security: To detect and prevent fraud, unauthorized access, and other security threats
- Legal Compliance: To comply with applicable laws, regulations, and government requests
- Marketing: To send you promotional materials about our services (with your consent)
Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To fulfill our service agreement with you
- Legal Obligation: To comply with visa processing requirements and regulations
- Legitimate Interest: To improve our services and ensure security
- Consent: For marketing communications and optional services
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Government Authorities
- Azerbaijan Government: We share your application information with Azerbaijan immigration authorities for visa processing
- Other Government Agencies: As required by law or regulation
Service Providers
- Payment Processors: To process credit card and other payments
- Technology Providers: For website hosting, data storage, and technical support
- Communication Services: For email delivery and SMS notifications
- Analytics Providers: For website analytics and performance monitoring
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or other illegal activities
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
Important: We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All data transmission is protected with 256-bit SSL encryption
- Secure Storage: Data is stored in encrypted databases with restricted access
- Firewalls: Network security measures to prevent unauthorized access
- Regular Updates: Security patches and system updates are applied promptly
Administrative Safeguards
- Access Controls: Limited access to personal information on a need-to-know basis
- Employee Training: Regular privacy and security training for all staff
- Background Checks: Screening of employees with access to personal information
- Incident Response: Procedures for handling security breaches
Physical Safeguards
- Secure Facilities: Physical access controls to data centers and offices
- Equipment Security: Secure disposal of hardware containing personal information
- Environmental Controls: Protection against natural disasters and environmental threats
Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access Rights
- Right to Access: Request a copy of the personal information we hold about you
- Right to Portability: Receive your data in a structured, machine-readable format
Correction Rights
- Right to Rectification: Correct inaccurate or incomplete personal information
- Right to Update: Keep your information current and accurate
Deletion Rights
- Right to Erasure: Request deletion of your personal information (subject to legal requirements)
- Right to be Forgotten: Have your information removed from our systems
Control Rights
- Right to Restrict Processing: Limit how we use your information
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent for optional processing
Exercising Your Rights
To exercise any of these rights, please contact us at:
- Email: support@evisa.express
- Phone: +1 929 238 1300
- Mail: Privacy Officer, [Company Address]
We will respond to your request within 30 days and may require verification of your identity.
7. Data Retention
We retain your personal information for different periods depending on the purpose:
Application Data
- Active Applications: Until visa processing is complete
- Completed Applications: 7 years for legal and compliance purposes
- Rejected Applications: 3 years for appeal and reapplication purposes
Payment Information
- Transaction Records: 7 years for financial and tax compliance
- Credit Card Information: Not stored (processed by secure third parties)
Communication Records
- Customer Support: 3 years for service improvement
- Marketing Communications: Until you unsubscribe
Website Data
- Analytics Data: 2 years in anonymized form
- Log Files: 1 year for security purposes
Note: We may retain information longer if required by law or for legitimate business purposes.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own:
Transfer Locations
- Azerbaijan: For visa processing by government authorities
- United States: For data processing and storage
- European Union: For certain technical services
Transfer Safeguards
When transferring data internationally, we ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contract terms for data protection
- Binding Corporate Rules: Internal policies ensuring consistent protection
- Certification Programs: Third-party verified security standards
Your Rights
You have the right to:
- Obtain information about international transfers
- Request copies of transfer safeguards
- Object to transfers in certain circumstances
9. Children's Privacy
Our services are not intended for children under 18 years of age:
Age Restrictions
- We do not knowingly collect information from children under 18
- Visa applications for minors must be submitted by parents or legal guardians
- We require age verification during the application process
Parental Consent
- Parents/guardians must provide consent for minor applications
- Additional documentation may be required for minors
- Parents have the right to access and control their child's information
If We Discover Child Information
If we become aware that we have collected information from a child under 18 without proper consent, we will:
- Delete the information immediately
- Notify the parents/guardians if possible
- Implement additional safeguards to prevent future occurrences
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:
Notification of Changes
- Website Notice: Updated policy posted on our website
- Email Notification: For significant changes affecting your rights
- Application Notice: Notification during your next application
Types of Changes
- Minor Changes: Clarifications or administrative updates
- Material Changes: Changes affecting how we collect, use, or share information
- Legal Changes: Updates required by new laws or regulations
Your Options
When we make material changes, you can:
- Continue using our services under the new policy
- Contact us with questions or concerns
- Exercise your rights to limit or delete your information
Tip: Check this page periodically for updates. The "Last Updated" date at the top shows when changes were made.
11. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
Privacy Officer
- support@evisa.express
- +1 929 238 1300
- 123 Business Avenue
Suite 456
New York, NY 10001
Data Protection Officer (EU)
- support@evisa.express
- +44 2031 293 603
- 456 London Street
Floor 7
London EC1A 1BB, UK
Response Time
We will respond to your privacy inquiries within:
- General Questions: 5 business days
- Rights Requests: 30 days (may be extended to 60 days for complex requests)
- Urgent Matters: 24-48 hours
Regulatory Authorities
You also have the right to lodge a complaint with relevant data protection authorities:
- EU Citizens: Your local Data Protection Authority
- UK Citizens: Information Commissioner's Office (ICO)
- US Citizens: Federal Trade Commission (FTC)
Your Privacy is Protected
Apply for your Azerbaijan e-Visa with confidence knowing your personal information is secure
Secure processing • Data protection • Your rights respected • Transparent practices